Client is one of the fastest growing mortgage companies in the US with over 45 branches in the US. A simple, scalable solution was needed to process the loans in a secure manner without losing control, yet offering borrowers great service.
The mortgage company was having difficulty in capturing new customers and having a solution which will support multiple parties involved in the complete mortgage process. Customer service was also a concern as it was difficult to track the requests and see that all requests were closed.
Nalashaa implemented a complete loan origination system which will help in customer acquisition, processing and support. An inbuilt tracking and lead acquisition mechanism aimed at delivering superior service to borrowers. The integrated solution allowed for a cost effective, need based loan origination system.